Technical Support Engineer (Branch Engineer)

Job overview

The Technical Support Engineer (Branch Engineer) position is onsite in downtown Indianapolis, IN; compensation is not specified. GadellNet provides outsourced technical expertise to businesses across multiple markets. The engineer serves as an onsite point of contact for client IT needs, resolving user and infrastructure issues and escalating unresolved problems to remote teams. The role also supports technology deployments and projects that help clients maintain reliable systems.

What you'll do

• Provide onsite support and act as a resource for remote teams
• serve as the primary technical contact for assigned clients
• repair, warranty, and deploy workstations
• diagnose and resolve network issues
• identify potential hardware and software upgrade needs
• maintain client documentation
• participate in an after-hours on-call rotation
• install and configure server-room hardware during after-hours work as needed
• troubleshoot remote tickets when onsite work is unavailable
• assist with network rollouts, server migrations, Office 365 deployments, and office moves.

What we're looking for

Skills & competencies

technical support engineer

branch engineer

it support

desktop support

network troubleshooting

server migration

office 365

indianapolis in

gadellnet

on-call rotation

overnight travel

windows 11

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• paid time off including parental leave and volunteer time
• flexible work environment
• mental health services
• employee matching donation program
• 401(k) with employer matching.

Why this role

The role requires some out-of-state and overnight travel, a valid driver’s license, and two or more years of relevant troubleshooting and network experience. The posting explicitly requires participation in an on-call rotation.

About the employer

GadellNet is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.