Customer Success Associate

Job overview

Customer Success Associate is a hybrid role open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri; compensation is not specified. IdeaTek is a telecommunications company focused on bringing fast, reliable internet to underserved communities. The associate serves as a primary contact for existing customers, resolving billing and general support questions and coordinating with internal teams to improve the customer experience and support customer success.

What you'll do

• Handle customer inquiries by phone, email, and live chat
• provide timely and friendly assistance
• manage correspondence and follow-up
• collaborate with internal teams to resolve concerns
• monitor inquiry trends and recommend process improvements
• communicate with empathy and professionalism.

What we're looking for

Skills & competencies

customer success associate

ideatek

hybrid remote

kansas

arizona

tennessee

oklahoma

missouri

customer service

phone and email support

live chat

billing support

telecommunications

visa sponsorship unavailable

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) with match
• coaching and counseling
• free internet service where available or reimbursement
• tuition reimbursement
• community engagement opportunities.

Why this role

Requires at least one year of high-volume customer service or live-chat experience. English/Spanish bilingual proficiency is a plus; the role is not eligible for visa sponsorship or relocation.

About the employer

Ideatek is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.