Customer Service Representative

Job overview

The Customer Service Representative position is listed in Jacksonville, NC. Compensation is $10 to $15 per hour. Rocket Marketing LLC describes itself as a marketing company that helps businesses grow and connect with their audiences. The representative supports customer relationships by responding to inquiries, resolving issues, documenting interactions, and coordinating with internal teams. The role also helps customers receive accurate information about company products, services, and promotions while meeting response-time and satisfaction measures.

What you'll do

• Respond to customer inquiries by phone, email, and/or chat
• resolve complaints and issues
• build customer relationships
• document interactions and update CRM account information
• escalate complex concerns to internal teams
• meet or exceed response-time and customer-satisfaction metrics
• stay current on products, services, and promotions.

What we're looking for

Skills & competencies

customer service representative

customer support

phone support

email support

chat support

crm

customer relations

jacksonville nc

rocket marketing llc

part-time

$10–$15/hour

flexible schedule

performance bonus

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule, performance-based bonus, opportunity for advancement, and training and development.

Why this role

Flexible schedule, performance-based bonus, advancement opportunities, and training and development are listed. High school diploma or equivalent is required; 3+ years of customer service, call center, or client-facing experience is preferred.

About the employer

Rocket Marketing LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.