Customer Service Representative

Job overview

The Customer Service Representative role is an in-person office position in Chantilly, VA, with an eight-hour Monday–Friday schedule. Compensation is $22–$25 per hour. U.S. Water Culligan Group serves families and businesses with water conditioning equipment across 13 locations. The representative is a key contact for customers and internal teams, handling inquiries and service needs through resolution. By coordinating appointments and communicating across departments, the role helps deliver a consistent customer experience and keep service operations running smoothly.

What you'll do

• Handle 60 or more inbound and outbound customer calls daily about service needs, accounts, billing, scheduling, and problem resolution
• own customer issues through resolution and follow up
• coordinate service appointments, delivery routes, and installations across Service, Delivery, and Sales
• maintain customer records and interaction notes
• support billing, reporting, inventory, and operational needs
• identify opportunities to recommend relevant products and services.

What we're looking for

Skills & competencies

customer service representative

customer experience

call center

full-time

monday–friday

8-hour shift

chantilly va

u.s. water culligan group

inbound and outbound calls

scheduling and billing

$22–$25/hr

no college degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• company-paid portion of medical insurance
• dental and vision insurance available
• company-paid life insurance
• flexible spending programs
• employee discounts
• employee assistance program
• referral program
• paid time off
• professional development assistance
• advancement opportunities.

Why this role

Eight-hour Monday–Friday schedule; full benefits package begins after the first of the month following 60 days of employment; college degree not required.

About the employer

The U.S. Water Culligan Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.