Collections Representative

Job overview

The Collections Representative role is onsite in Jacksonville, FL. Compensation is not specified. The position works with coworkers, management, and other departments to resolve customer account issues. The representative manages overdue accounts and seeks recovery of outstanding balances through customer contact, account research, and payment-plan discussions. Accurate records and compliance with applicable collection laws support fair, consistent resolution of accounts.

What you'll do

• Contact customers by phone, email, or mail about overdue accounts
• negotiate payment plans
• maintain records of interactions, agreements, and account status
• research accounts and reasons for nonpayment
• collaborate with coworkers and other departments
• comply with relevant laws and regulations, including the FDCPA
• address disputes and provide professional, respectful customer service
• monitor account status and take appropriate action.

What we're looking for

Skills & competencies

collections representative

jacksonville fl

ncb management services

debt recovery

overdue accounts

payment plans

account research

customer service

fdcpa compliance

account records

Work arrangement

• Weekend coverage required

Why this role

Onsite training and development activities are included.

About the employer

Ncb Management Services Inc is hiring for this role. Industry: Collection Agencies. Sector: 56.