Customer Care Representative (Remote, Eligible States)

Job overview

The Customer Care Representative role is remote for applicants in Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, or Wyoming. Compensation is not specified. Golden Customer Care serves as the customer support contact for health, wellness, beauty, and pet brands. The representative resolves customer questions about products, orders, shipping, and billing while supporting customer satisfaction and retention. The role combines accurate account and order support with consultative product conversations and adherence to contact-center performance standards.

What you'll do

• Use multiple systems to resolve inquiries
• investigate and address customer concerns
• offer solutions to complaints
• discuss available offers and subscription retention when applicable
• update customer information and document account actions
• process orders and provide order-status and shipping information
• meet contact-center performance metrics
• share customer feedback with management
• follow communication procedures and policies.

What we're looking for

Skills & competencies

customer care representative

remote

eligible states only

customer service

contact center

order support

product inquiries

subscription retention

virtual training

golden customer care

medical dental vision

employee stock ownership plan

401(k) match

internet reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee-only medical, dental, and vision plans at no cost
• dependent premium coverage
• employee stock ownership plan
• 401(k) match up to 3.5%
• paid vacation and sick time
• holidays
• internet reimbursement
• growth opportunities.

Why this role

Remote work is limited to listed states; paid virtual training lasts 4–5 weeks, Monday–Friday, 8:00 a.m.–4:30 p.m. MST; call-center operations include both weekend days.

About the employer

Golden Customer Care is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.