Member Services Representative — Overnight Substitute

Job overview

Compensation is $12–$0 per hour. The Member Services Representative works onsite in Roanoke Rapids, North Carolina, and the posting requires availability for third-shift overnight work. Excel Fitness operates Planet Fitness franchise clubs and emphasizes member service and facility cleanliness. The representative supports a positive member experience by handling check-ins, tours, account updates, questions, and facility cleaning. The role also closes the business-day shift and prepares a bank deposit for the next day.

What you'll do

• Check members into the system
• give prospective members tours and assist with account sign-up
• update member accounts
• respond to questions and concerns
• clean facility areas
• close the shift
• prepare a bank deposit.

What we're looking for

Skills & competencies

member services representative

overnight substitute

roanoke rapids nc

planet fitness

excel fitness

third shift

member check-in

customer service

facility cleaning

account updates

bank deposit

Work arrangement

• Weekend coverage required

Benefits & perks

• Free Planet Fitness Black Card membership
• employee assistance program
• and, for eligible team members, paid time off, paid parental leave, and health insurance.

Why this role

The posting specifies third-shift overnight availability and a high school diploma or GED.

About the employer

Planet Fitness - Excel Fitness is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.