Call Center Specialist

Job overview

The Call Center Specialist role is onsite in Louisville, KY. Compensation is $20 per hour. Transcend Credit Union provides financial products and services to its members. The specialist handles member calls and transactions, resolves service needs, supports account and loan application processes, and identifies suitable credit union products while maintaining accurate, courteous service.

What you'll do

• Answer incoming calls promptly and professionally
• work toward first-call resolution and member satisfaction
• identify and offer relevant credit union products
• open new accounts and service existing accounts
• process transactions and phone or mail requests
• initiate member follow-up calls
• interview loan applicants and ensure complete information and documentation before forwarding applications to loan officers
• maintain knowledge of products, policies, and procedures.

What we're looking for

Skills & competencies

call center specialist

louisville ky

transcend credit union

member services

inbound calls

account services

financial transactions

loan applications

cross-selling

$20/hr

Work arrangement

• Weekend coverage required

Why this role

Onsite position. High school diploma required; prior credit union or banking call center, teller, and financial institution experience are highly preferred.

About the employer

Transcend Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.