Guest Experience Agent

Job overview

The Guest Experience Agent works onsite in Lake Worth, FL. Compensation is not specified. The role supports Eau Resort & Spa’s Forbes Five-Star guest service standards throughout the guest journey. The agent combines front desk operations, concierge support, and guest relations to provide a smooth experience before arrival, during a stay, and after departure. The role handles check-in and checkout, payments, reservations, guest requests, and coordination with resort services while supporting VIP recognition and guest preferences.

What you'll do

• Check guests in and out
• process payments
• manage reservations and amenities
• handle calls and messages
• coordinate special requests such as transportation, dining, cabanas, in-room dining amenities, and celebrations
• support VIP recognition and guest preferences
• provide guest relations service.

What we're looking for

Skills & competencies

guest experience agent

full-time

lake worth fl

eau resort & spa

front desk

concierge

guest relations

check-in and checkout

reservations

guest service

weekends and holidays

night availability

Work arrangement

• Weekend coverage required

Why this role

Flexible AM/PM role; candidates must be able to work weekends, holidays, and nights. High school graduation required; hospitality training and related front desk, concierge, guest relations, cashiering, or computer experience are desirable.

About the employer

Eau Resort & Spa Palm Beach is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.