Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Virginia Beach, VA, with pay of $14.00–$15.00 per hour. The position supports guest service at Hyatt Place Virginia Beach Town Center and Olympia Hospitality. The role helps maximize revenue and create value by providing excellent service, managing reservations and guest accounts, and assisting guests through check-in, check-out, and issue resolution.

What you'll do

• Greet guests and support check-in
• provide information about hotel amenities and local attractions
• respond to inquiries
• manage reservations and payments
• resolve concerns
• coordinate guest requests with other departments
• maintain the front desk
• assist with luggage and transportation arrangements as needed
• collaborate with housekeeping
• follow safety and security procedures.

What we're looking for

Skills & competencies

guest services

hotel front desk

customer service

reservations

check-in

check-out

full-time

day shift

virginia beach va

hyatt place

$14–$15/hour

hotel hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• 401(k) with discretionary yearly match
• PTO and seven paid holidays
• earned wage access
• EAP and sober support resources
• hotel travel discounts.

Why this role

Benefits include health, dental, and vision coverage; 401(k) with discretionary yearly match; paid holidays and PTO; earned wage access; employee assistance and sober support resources; and hotel travel discounts.

About the employer

Hyatt Place Virginia Beach Town Center is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.