Scheduling Analyst, Workforce Management

Job overview

The Scheduling Analyst, Workforce Management role is telecommuter; the posting does not specify a city or state. The stated national salary range is $58,600–$93,800 per year, with a separate national-plus range of $66,800–$106,900 per year for higher-cost markets including Western Washington and Alaska. Premera's purpose is to improve customers' lives by making healthcare work better. The role combines forecasting, scheduling, and real-time monitoring to align call center staffing with customer demand and service goals. It provides analysis and recommendations that help management respond to changing call volumes, maintain coverage, and use staffing resources effectively.

What you'll do

• Create and maintain customer service schedules
• coordinate training and meeting schedules
• administer scheduling and time-off requests
• monitor call flows, volumes, staffing, and service levels
• compare actual activity with plans and recommend adjustments
• track schedule exceptions
• prepare reports and trend analyses
• maintain the workforce management system
• train customer service leaders and representatives
• and triage front-line system issues.

What we're looking for

Skills & competencies

scheduling analyst

workforce management

telecommuter

premera blue cross

call center scheduling

forecasting

real-time monitoring

customer service

staffing analysis

workforce management system

8:00 a.m.–4:30 p.m. pdt

$58,600–$93,800/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental coverage
• life and disability insurance
• 401(k) employer match and pension plan
• wellness resources
• paid time off
• tuition assistance
• and employee recognition programs.

Why this role

Requires an associate's degree, relevant technical certification, or two years of work experience; two years of call center forecasting and scheduling experience; three years of customer service experience; and availability to work 8:00 a.m.–4:30 p.m. PDT.

About the employer

Premera Blue Cross is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.