Member Solutions Specialist

Job overview

The Member Solutions Specialist role is onsite in Stratford, CT. Compensation is not specified. Sikorsky Credit Union serves members and supports their financial goals and banking experience. The specialist responds to member inquiries by phone, email, chat, and secure message, processes transactions, and helps resolve account and digital banking issues. The role contributes to positive service experiences by matching members with relevant credit union products and solutions while following policies and regulations.

What you'll do

• Communicate professionally with members
• process transactions
• research inquiries
• assist with online banking, bill pay, and mobile banking
• educate members about products and solutions
• follow credit union policies and regulations
• stay current on industry developments.

What we're looking for

Skills & competencies

full-time

member solutions specialist

stratford ct

sikorsky financial credit union

member service

credit union

online banking

mobile banking

account inquiries

transaction processing

customer support

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical and dental coverage
• 401(k) with company match
• tuition reimbursement.

Why this role

Supports members through phone, email, chat, and secure messaging; assists with online and mobile banking issues.

About the employer

Sikorsky Financial Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.