Customer Success Specialist

Job overview

The Customer Success Specialist role is based in Pittsburgh, PA; the posting does not specify a remote or hybrid arrangement. Compensation is not specified. Certu Systems provides an AI-powered supply-chain platform for logistics visibility, analytics, and automation. The specialist manages day-to-day customer logistics operations, supports shipment execution and exception handling, and trains customer teams to use Certu’s products. The role helps ensure shipments arrive on time and in full while improving operational efficiency.

What you'll do

• Onboard customers and support existing accounts
• coordinate shipment operations with drivers, warehouse and transport operators, and third-party logistics providers
• handle exceptions and crises
• train customer operations teams on Certu products
• track KPIs and use data to identify bottlenecks and improve processes.

What we're looking for

Skills & competencies

customer success specialist

pittsburgh pa

certu systems

supply chain

logistics operations

shipment execution

customer onboarding

exception handling

kpi tracking

process improvement

ai platform

travel up to 50%

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity package and a stipend for benefits.

Why this role

The posting requires five or more years of related operations experience and the ability to travel up to 50% when necessary. A four-year degree or equivalent is required.

About the employer

Certu Systems is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.