Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative — State Farm Agent Team Member role is onsite in Falls Church, VA; salary is $38,000–$55,000 per year. The role supports Kenya Zambrano’s State Farm insurance agency and its community customers. The representative builds client relationships and provides prompt, accurate service on insurance questions and account needs. By explaining coverage options and coordinating with agency colleagues, the role helps deliver customer experiences that support the agency’s growth.

What you'll do

• Establish and follow up on customer relationships
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use a needs-based review process to explain insurance options
• coordinate with agency team members.

What we're looking for

Skills & competencies

customer relations representative

falls church va

state farm agent

insurance service

customer support

policy changes

coverage questions

claims

billing

needs-based reviews

$38,000–$55,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, and opportunity for advancement.

Why this role

The posting notes potential advancement for driven, sales-minded candidates.

About the employer

Kenya Zambrano - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.