Bilingual Call Center Representative (English/Spanish) - Medicaid Member Support

Job overview

The Bilingual Call Center Representative (English/Spanish) - Medicaid Member Support role is an onsite position based in Columbia, SC. The compensation is $17.50 per hour. This role supports the Conduent State Healthcare department in delivering mission-critical services to government clients. The purpose of this role is to provide high-quality customer service by resolving complex inquiries for Medicaid members. The representative will act as an advocate for members, assisting with eligibility questions and application status updates while navigating multiple computer systems to ensure accurate documentation.

What you'll do

• Respond to Medicaid member inquiries using standard scripts
• assess caller needs and resolve inquiries
• assist with Medicaid applications and status updates
• document calls in multiple systems
• navigate multiple computer screens
• act as an advocate for members.

What we're looking for

Skills & competencies

full-time

day shift

bilingual

customer service

call center

columbia sc

medicaid

$17.50/hr

no on-call

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision benefits from day one
• paid time off
• paid holidays
• paid training
• equipment provided
• employee discount program.

Why this role

Bilingual English/Spanish required; must reside within 60 miles of Columbia, SC.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.