Service Desk Technician

Job overview

The Service Desk Technician role is onsite in Kansas City, MO, and is a full-time, in-person position. Compensation is based on experience and technical skill level; numeric compensation is not specified. The technician supports small and midsized businesses across the Kansas City metro area through Integrity IT Solutions’ client support services. The role provides phone-focused technical support, resolving everyday technology problems through troubleshooting and remote support tools. It also documents work, follows up on unresolved issues, and escalates complex problems while maintaining client communication and ownership.

What you'll do

• Answer incoming technical support calls as the primary daily responsibility
• troubleshoot and resolve client issues over the phone using remote support tools
• support Windows desktops and laptops, Microsoft 365, email, printers, software, and network connectivity
• explain troubleshooting steps clearly
• create and maintain accurate support tickets
• follow up on unresolved issues and update clients
• escalate complex issues with documentation while maintaining ownership of client communications
• coordinate with teammates for phone coverage.

What we're looking for

Skills & competencies

service desk technician

kansas city mo

integrity it solutions

full-time

in-person

help desk

phone support

remote support tools

windows

microsoft 365

desktop support

client troubleshooting

2–5 years experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• covered parking.

Why this role

Phone-focused client support role; Mac troubleshooting experience is a plus but not required. The posting lists medical, dental, and vision benefits, 401(k), paid time off, covered parking, and a team atmosphere.

About the employer

Integrity IT Solutions is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.