Operations Manager, Primary Care

Job overview

The Operations Manager role is in person at One Medical offices in Boston, MA. The base salary range is $67,600–$102,775 per year. The role supports primary care practices and their administrative teams, phlebotomists, and providers. The manager oversees up to five locations and works with clinical leadership to improve operational performance, patient and team experience, quality, safety, and compliance. The role helps One Medical deliver accessible primary care through effective staffing, processes, and office operations.

What you'll do

• Lead office teams using CICARE and Lean principles
• manage operational, financial, staffing, and lab performance
• lead continuous improvement
• develop staff through onboarding, training, and coaching
• partner with clinical leadership on quality, safety, and compliance
• support growth and new office launches
• manage expenses, procurement, and budgets
• oversee escalations, service recovery, and provider scheduling.

What we're looking for

Skills & competencies

operations manager

one medical

boston ma

in person

primary care

practice operations

patient experience

lean methodologies

team development

clinical collaboration

$67,600–$102,775/year

medical dental vision

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sabbatical after every five years of service
• One Medical memberships
• Employee Assistance Program
• medical, dental, and vision plans
• commuter benefits
• PTO cash-out option
• 401(k) match
• emergency childcare credit
• paid maternity and paternity leave
• paid life and disability insurance.

Why this role

In-person role overseeing up to five locations; benefits include medical, dental, and vision plans, 401(k) match, paid sabbatical, PTO cash-out option, and paid parental leave.

About the employer

One Medical is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.