Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Swansboro, NC; compensation is hourly pay plus commission or bonus, with no numeric amount specified. The position supports Jennifer Dufore’s independent State Farm agent business. The role serves customers by answering insurance questions, explaining options, and helping with policy changes, claims, and billing. It also supports agency growth by developing leads, scheduling appointments, and marketing products suited to customer needs.

What you'll do

• Respond to customer inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• educate customers about insurance options through needs-based reviews
• work with the agent to meet marketing goals
• develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

jennifer dufore

swansboro nc

insurance customer service

policy changes

claims support

billing clarification

customer needs

lead development

appointment scheduling

hourly pay plus commission/bonus

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, advancement opportunity, paid time off, training and development, hourly pay plus commission or bonus, and agency growth potential.

About the employer

Jennifer Dufore - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.