Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Poughkeepsie, NY. Compensation is $42,000–$60,000 per year. The role supports clients of The Dalleo Group Insurance with insurance-related questions and service needs. The representative maintains client relationships by responding to inquiries, resolving issues, assisting with policy changes and renewals, and explaining coverage and claims processes.

What you'll do

• Follow up with customers
• respond to inquiries by phone and email
• explain policies, coverage, and claims processes
• assist with policy changes, updates, and renewals
• investigate and resolve customer concerns
• and use a needs-based review process to educate customers about insurance options.

What we're looking for

Skills & competencies

customer service representative

insurance

client support

policy changes

renewals

claims information

phone and email

poughkeepsie ny

the dalleo group insurance

$42k–$60k

paid licensing

performance bonus

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing, performance-based bonus, flexible schedule, advancement opportunities, paid time off, and training and development.

Why this role

The posting lists agency-paid licensing, performance-based bonuses, flexible scheduling, advancement opportunities, paid time off, and training and development.

About the employer

The Dalleo Group Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.