Commercial Customer Service Support

Job overview

Commercial Customer Service Support is an onsite role in Morganton, NC. Compensation is not specified. The role supports Greenworks Commercial customers, including end users, dealers, distributors, and the sales team, as the company develops battery-powered outdoor equipment, power tools, and lifestyle products. The position resolves complex service and order issues by coordinating with customers and internal teams. It helps maintain customer relationships and supports accurate order processing, shipment coordination, and dealer operations.

What you'll do

• Resolve escalated customer issues within established timeframes
• maintain phone and email contact with assigned customers
• diagnose errors and technical problems
• respond to inquiries about pricing, customer setups, and delivery
• coordinate outbound shipment needs with warehouse teams
• use SAP S/4HANA for sales order management, pricing, availability, delivery, and shipment
• manage Salesforce cases and compliance
• analyze data for lead generation
• coordinate with internal functions
• support dealer onboarding, order management, warranty and rebate processing, demonstrations, routing, sales events, training schedules, and merchandising
• facilitate discussions with the Tech Team when needed.

What we're looking for

Skills & competencies

commercial customer service

customer support

order management

salesforce

sap s/4hana

dealer support

warranty claims

shipment coordination

morganton nc

greenworks

full-time

health insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• fertility treatment and adoption assistance
• 401(k) company match
• paid sick, personal, and vacation time.

Why this role

The role includes customer support across complex order, pricing, backorder, warranty, and dealer matters; Salesforce and SAP S/4HANA experience are desired.

About the employer

Greenworks is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.