Operations Lead

Job overview

Compensation is $0 per year. The Operations Lead role is onsite in Maple Grove, MN. Veterinary Emergency Group operates emergency hospitals open 24 hours a day, 365 days a year, with a mission to help people and pets when they need it most. The lead supports a smooth triage and customer experience while managing day-to-day hospital operations. The role maintains front-desk coverage, supports customers and their pets, trains new hires, and oversees inventory and operational controls.

What you'll do

• Drive the customer-focused triage experience and participate in rounds
• maintain reception and refreshment areas through cleaning, laundry, stocking, and inventory
• assist customers, handle phone inquiries and transfers, greet arrivals, and manage wait times
• enter customer and patient information accurately and process payments
• reconcile cash drawers and oversee end-of-day processes
• ensure front-desk coverage
• train new hires
• oversee inventory counts, audits, reorder points, expiration dates, and product turnover
• maintain spending within budget
• coordinate with vendors and representatives
• and keep stock areas organized to OSHA guidelines.

What we're looking for

Skills & competencies

operations lead

maple grove mn

veterinary emergency group

veterinary emergency

hospital operations

customer experience

triage

front desk

inventory management

staff training

night availability

weekend availability

holiday availability

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match
• health and wellness benefits from day one
• QPR training and access to free therapy or counseling
• possible equity eligibility
• learning programs
• travel stipend for eligible full-time employees
• student loan repayment for clinical students
• paid parental leave
• flexible schedules
• referral program.

Why this role

Requires 1–2 or more years of supervisory experience. Availability for nights, weekends, and holidays on a rotating or as-needed basis is required. Some roles may be eligible for equity after one year of full-time active employment.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.