Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Fayetteville, NC. Compensation is $40,000–$50,000 per year. The role supports the company’s customer-facing growth strategy. The representative serves as a primary customer contact, answering questions, resolving concerns, identifying needs, and explaining product, service, pricing, policy, and account information to support customer confidence and service goals.

What you'll do

• Assist customers across primary service channels
• identify needs, troubleshoot issues, and recommend suitable products, services, or upgrades
• explain pricing, policies, and account or product information
• work toward individual and team service and resolution targets
• maintain current knowledge of client offerings and policies.

What we're looking for

Skills & competencies

customer service representative

fayetteville nc

john jules execs

customer support

issue resolution

customer inquiries

product knowledge

account information

communication

$40k–$50k/year

paid training

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, paid training, professional development, and skill building.

Why this role

The posting seeks 1–3 years of customer service, call center, retail, or hospitality experience; virtual interviews are planned on Zoom.

About the employer

JOHN JULES EXECS INC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.