Deskside Support Technician

Job overview

The Deskside Support Technician role is hybrid in Waltham, MA, with onsite, walk-up, deskside, and remote support duties; compensation is not specified. The role supports GlobalXperts’ digital workplace and field services capabilities. As a primary point of contact for end-user technology support, the technician resolves device, application, network, and meeting-room issues and manages deployments and asset records. This work helps employees use their technology and collaboration spaces reliably.

What you'll do

• Provide walk-up, deskside, and remote support for Windows and macOS
• troubleshoot hardware, software, operating system, printer, network, and Microsoft 365 issues
• manage ServiceNow incidents and requests
• image, configure, deploy, and refresh devices
• support onboarding and offboarding and asset tracking
• troubleshoot conference-room AV and collaboration technology.

What we're looking for

Skills & competencies

deskside support technician

end-user support

windows 11

macos

microsoft 365

servicenow

device deployment

asset management

meeting room av

waltham ma

globalxperts

hybrid

Work arrangement

• Weekend coverage required

Why this role

Hybrid work environment; supports Windows 11, macOS, Microsoft 365, ServiceNow, Active Directory/Microsoft Entra ID, and meeting-room technologies.

About the employer

GlobalXperts, Inc. is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.