Guest Experience - Ryan Field

Job overview

The Guest Experience role is a part-time, onsite position at Ryan Field in Evanston, IL, with a pay rate of $17.00 per hour. This position is responsible for providing exceptional customer service and ensuring a safe, welcoming environment for all guests attending events at Northwestern University. This role exists to serve as the face of the event experience. The team member contributes to the overall success of events by assisting with setup, managing crowd flow, and responding to guest inquiries with professionalism and courtesy.

What you'll do

• Assist with event setup and equipment arrangement.
• Monitor access points and conduct security checks.
• Provide information and directions to attendees.
• Collaborate with security personnel to maintain safety.
• Manage crowd flow at entry and exit points.
• Respond to emergencies following established protocols.
• Enforce event rules and safety procedures.
• Resolve attendee complaints professionally.

What we're looking for

Skills & competencies

part-time

day shift

evanston il

guest experience

customer service

event staff

crowd management

safety

entry level

onsite

$17.00/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive hourly pay, career growth opportunities, ongoing training, and flexible scheduling.

Why this role

Part-time role at a major university venue with opportunities for career growth.

About the employer

BEST Crowd Management is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.