Customer Relations Representative - State Farm Agent Team Member

Job overview

The Customer Relations Representative is an onsite role based in Danville, VA, with an annual salary range of $35,000–$40,000. This role supports the insurance agency team at Terry Blakely - State Farm Agent, which focuses on providing community-based insurance solutions and exceptional customer service. The role exists to manage customer inquiries, resolve issues, and support agency growth through high-quality service. By maintaining accurate records and coordinating with team members, the representative ensures that clients receive the support they need while contributing to the overall success and retention goals of the agency.

What you'll do

• Manage customer inquiries and resolve service issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with agency team members to ensure satisfaction.

What we're looking for

Skills & competencies

full-time

day shift

danville va

customer service

insurance

state farm

office

administrative

retention

support

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, performance bonuses, health insurance, paid time off

Why this role

Performance-based bonuses, license reimbursement, and clear paths for internal advancement.

About the employer

Terry Blakely - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.