HVAC and Plumbing Dispatcher – Office Assistant

Job overview

The HVAC and Plumbing Dispatcher – Office Assistant role is onsite in San Antonio, TX. Compensation is $20–$23 per hour. The dispatcher supports a company providing residential and commercial HVAC services in the San Antonio area. The role coordinates customer requests and technician schedules, helping service teams reach clients promptly and keeping customers informed about delays and service outcomes. This coordination helps the company deliver organized, responsive heating, cooling, and plumbing services.

What you'll do

• Answer customer calls and discuss service issues
• schedule appropriate services
• dispatch technicians based on availability and skill level
• communicate between customers and the service team
• update clients about delays
• contact customers as needed and check satisfaction.

What we're looking for

Skills & competencies

hvac dispatcher

plumbing dispatcher

office assistant

customer service

technician scheduling

servicetitan

san antonio tx

$20–$23 per hour

full-time

monday–friday

7:30 am–5:00 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• short- and long-term disability
• 401(k) with up to 3% match
• seven paid holidays
• PTO accrual of 40 hours after one year and 80 hours after two years.

Why this role

Typical schedule is Monday–Friday, 7:30 AM–5:00 PM; customer service experience and strong organizational skills are requested; ServiceTitan experience is a plus.

About the employer

Confidential - HVAC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.