Director of Hotel Operations

Job overview

The Director of Hotel Operations role is onsite in Las Vegas, NV. Compensation is not specified. Plaza Hotel & Casino’s hotel operations include Front Desk, Bell Desk, and Call Center/PBX functions, with guest satisfaction as a priority. The director oversees hotel departments and sets operational direction to support guest service, occupancy, and revenue goals. By managing teams, budgets, service standards, and operating plans, the role helps maintain resort quality and improve hotel performance.

What you'll do

• Oversee hotel operational departments, including Front Desk, Bell Desk, and Call Center/PBX
• develop and execute annual strategy and business plans
• budget and review department revenues and expenses
• maintain service standards and resort ratings
• monitor occupancy and support revenue management
• improve operational efficiency
• review market trends
• oversee hiring, training, development, and morale
• support succession planning and communication.

What we're looking for

Skills & competencies

director of hotel operations

las vegas nv

onsite

hotel operations

front desk

bell desk

call center

guest satisfaction

revenue management

plaza hotel & casino

Work arrangement

• Weekend coverage required

Why this role

Responsible for maintaining Forbes Recommended and AAA 4-Diamond status; Nevada Gaming license and alcohol awareness card are listed requirements.

About the employer

Plaza Hotel & Casino LLC is hiring for this role. Industry: Casino Hotels. Sector: 72.