Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Overland Park, KS; the posting states $35,000–$45,000 per year. The role supports Shaun Reeves’s State Farm agency, which describes a community-serving, collaborative team. The representative handles customer inquiries and policy updates, processes claims, and maintains interaction records. The role contributes to customer experience and agency growth by coordinating with teammates and anticipating community members’ needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

overland park ks

$35k–$45k

insurance customer service

policy information

policy updates

claims processing

customer records

health insurance

paid time off

license reimbursement

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, performance-based bonus, health insurance, paid time off, training and development, and advancement opportunities.

Why this role

The posting lists license reimbursement, performance-based bonuses, health insurance, paid time off, training, and advancement opportunities.

About the employer

Shaun Reeves - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.