Shelter Support Staff, Overnight

Job overview

Shelter Support Staff works onsite in Rochester, NH, on a third-shift schedule from 10:00 p.m. to 8:00 a.m. Compensation is listed as $18–$19.08 per year in the source posting. The position supports CAPSC Home For Now and the safety and well-being of people experiencing homelessness. The role helps maintain a safe, welcoming overnight shelter by monitoring residents, assisting with intake, enforcing shelter procedures, responding to needs and conflicts, and keeping the facility orderly. Accurate records and communication with the Shelter Program Manager and other staff support consistent shelter operations.

What you'll do

• Monitor participant safety and well-being
• enforce shelter policies
• assist guests with intake, rules, and bed assignments
• conduct safety rounds
• respond to calls and referrals
• use de-escalation and crisis intervention as needed
• maintain cleanliness and supplies
• complete records and reports
• report safety concerns
• set alarms and enforce quiet hours during overnight shifts
• attend assigned meetings and training.

What we're looking for

Skills & competencies

shelter support staff

homeless services

overnight shelter

third shift

10 p.m.–8 a.m.

rochester nh

capsc home for now

intake support

crisis intervention

full-time

Work arrangement

• Weekend coverage required

Why this role

Overnight shelter role with weekend and holiday shifts as required; high school diploma or GED and prior experience with unsheltered individuals are listed.

About the employer

Community Action Partnership of Strafford County is hiring for this role. Industry: Temporary Shelters. Sector: 62.