Call Center Operator

Job overview

The Call Center Operator role is onsite in Indianapolis, IN. The posting states pay of $15.00 per hour and specifies no remote work. The role supports WellTrans, which coordinates safe, reliable transportation for members needing access to care. The operator manages inbound calls, verifies caller identity, and routes requests according to call type and established workflows. Accurate documentation and privacy compliance help members and providers receive timely responses and appropriate transportation support.

What you'll do

• Answer and direct incoming calls
• verify caller identity before discussing information
• record non-urgent requests and schedule follow-up
• transfer urgent or same-day requests to the appropriate support line
• direct ride-status inquiries and routing questions to the correct teams
• document call details and outcomes
• maintain confidentiality and follow privacy and compliance standards.

What we're looking for

Skills & competencies

call center operator

professional management enterprises

welltrans

indianapolis in

inbound calls

call routing

healthcare transportation

member support

provider support

hipaa

$15.00 per hour

monday–friday

Work arrangement

• Weekend coverage required

Why this role

The schedule is Monday through Friday, either 8:00 a.m.–4:30 p.m. or 10:00 a.m.–6:30 p.m. Previous call center or healthcare-related experience is preferred but not required.

About the employer

Professional Management Enterprises is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.