Regional Service Manager

Job overview

The Regional Service Manager role is listed in Roanoke, VA, and the posting describes the Glen Allen, VA team as working in person. Pay is $62,000–$84,000 per year. The role reports to the Vice President of Service at Cobb Technologies. The manager leads service operations and teams, using performance measures and process improvements to strengthen service delivery and customer outcomes. The role also supports customer retention and business growth through escalation management, account relationships, and coordination with sales and inventory teams.

What you'll do

• Oversee daily service operations
• manage call activity and service performance metrics
• ensure work orders are accurate and promptly closed
• improve service processes
• maintain policy, manufacturer, and safety compliance
• recruit, train, coach, and develop staff
• conduct performance reviews
• provide technical escalation support
• address customer concerns
• support customer renewals and equipment upgrades
• coordinate parts inventory and maintain service assets.

What we're looking for

Skills & competencies

regional service manager

service operations

team leadership

customer experience

performance metrics

inventory management

roanoke va

cobb technologies

$62k–$84k

3–5 years leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits and retirement plans
• paid time off
• training and development
• employee recognition events
• advancement opportunities
• opportunities to support youth and community initiatives through Imprint.

Why this role

Hands-on leadership role combining service operations, team development, customer relationships, and parts and inventory oversight.

About the employer

Cobb Technologies is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.