Help Desk Analyst I

Job overview

The Help Desk Analyst I role is onsite in Atlanta, GA. Compensation is not specified. The analyst supports a customer-focused IT team serving restaurant locations and internal users. This role exists to resolve technical issues and operational questions promptly, helping users stay supported and contributing to the team’s quality, customer satisfaction, and performance goals.

What you'll do

• Provide support by phone, text, and online
• troubleshoot hardware, software, and system issues
• document and track requests in ServiceNow
• manage ticket queues
• use remote access tools, automation scripts, and monitoring platforms
• follow SOPs
• drive issues through resolution
• contribute knowledge base articles using KCS
• collaborate across teams
• maintain attendance and schedule adherence.

What we're looking for

Skills & competencies

help desk analyst

it support

technical troubleshooting

servicenow

ticket queue management

remote access tools

automation scripts

monitoring platforms

customer support

atlanta ga

trc talent solutions

Work arrangement

• Weekend coverage required

Why this role

Supports restaurant locations and internal users; uses ServiceNow and KCS methodology.

About the employer

TRC Talent Solutions is hiring for this role. Industry: Temporary Help Services. Sector: 56.