Call Center Agent

Job overview

The Call Center Agent role is in-office in Chesapeake, VA, and pays $19–$21 per hour depending on perfect attendance. Ruby Receptionists provides the friendly, professional voice businesses rely on to connect with their customers. The agent handles incoming calls and web chats as an extension of customer businesses, maintaining accurate written communications and schedule adherence. Ruby operates 24 hours a day, 365 days a year, so the role requires availability to work a weekend day and holidays.

What you'll do

• Handle incoming calls and web chats
• communicate warmly and professionally on behalf of customer businesses
• maintain accuracy in written communications
• multitask across two monitors and software platforms
• meet service quality, performance, and schedule-adherence expectations.

What we're looking for

Skills & competencies

call center agent

chesapeake va

ruby receptionists

in-office

$19-$21/hr

incoming calls

web chats

40 wpm typing

weekend day required

holiday availability

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee Stock Ownership Plan, 401(k) with matching contributions, medical, dental and vision insurance, two weeks of paid vacation in year one, life insurance, and legal assistance.

Why this role

In-office role; minimum typing speed of 40 WPM; weekend-day and holiday availability required; perfect-attendance bonus affects hourly pay.

About the employer

Ruby Receptionists is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.