Technical Support Representative

Job overview

Compensation is $18 per hour. The Technical Support Representative is an onsite role based in Tucson, AZ. 50/hr, and this position supports the telecommunications department at Afni. This role exists to provide high-quality technical support and customer service for telecommunications clients. The representative is responsible for resolving inquiries related to cable, internet, and home phone services while maintaining high standards for customer satisfaction and first-call resolution.

What you'll do

• Deliver technical support and customer service for telecommunications customers.
• Resolve inquiries related to cable television, internet, and home phone devices.
• Process orders, update accounts, and maintain accurate records.
• Utilize product knowledge to troubleshoot concerns with empathy and efficiency.

What we're looking for

Skills & competencies

full-time

day shift

tucson az

afni

technical support

customer service

onsite

no on-call

no travel

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching, tuition reimbursement.

Why this role

Includes $0.50 onsite differential, 40-hour work weeks, tuition reimbursement, and 401k matching.

About the employer

Afni is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.