Mercedes-Benz Service Advisor

Job overview

The Mercedes-Benz Service Advisor role is onsite in Milwaukee, WI. Compensation is not specified; the posting describes a competitive compensation package. Milwaukee Division is an authorized Mercedes-Benz retailer focused on customer experience and automotive service. The advisor serves as the primary contact between customers and the service team, helping customers understand vehicle needs and coordinating maintenance and repairs. Accurate records, clear communication, and follow-up support efficient service operations and customer satisfaction.

What you'll do

• Greet customers professionally
• assess vehicle service needs and explain recommended services
• schedule appointments and coordinate with technicians
• maintain records of services, parts, and customer interactions
• handle inquiries, concerns, and follow-ups
• collaborate with the parts department and internal teams
• stay current on Mercedes-Benz products, services, and warranty policies.

What we're looking for

Skills & competencies

mercedes-benz service advisor

automotive service

customer relations

service appointments

vehicle maintenance

repair coordination

warranty policies

milwaukee wi

milwaukee division

mercedes-benz

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth and training
• health and wellness benefits
• employee discounts on vehicles, parts, and services
• supportive team environment.

Why this role

Automotive service advising experience preferred; familiarity with diagnostic tools and software is a plus; must be based in or willing to commute to Milwaukee, WI.

About the employer

Milwaukee Division is hiring for this role. Industry: New Car Dealers. Sector: 44.