Service Writer

Job overview

The Service Writer role is onsite in Albuquerque, NM, and compensation is not specified. Bruckner Truck & Equipment is a family-owned semi-truck dealership that provides parts and service to transportation providers. The service writer gathers customer concerns and records them on repair orders so technicians can diagnose and address vehicle issues. The role also coordinates estimates, approvals, warranty documentation, service tickets, and customer communications between the Service Department and customers.

What you'll do

• Greet customers and initiate repair orders
• document vehicle needs and customer requests
• provide warranty and campaign documentation
• obtain approvals and provide estimates
• open and close service tickets
• answer service calls
• maintain product knowledge
• coordinate customer communication with the Service Department.

What we're looking for

Skills & competencies

service writer

albuquerque nm

bruckner truck sales

truck service

repair orders

customer service

warranty documentation

service department

estimates

heavy-duty trucks

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• health, dental, and vision plans
• training and development
• 401(k) and profit-sharing plan
• tuition assistance
• employee stock ownership
• insurance and other employee programs.

Why this role

Acts as the liaison between the Service Department and customers, including documenting repair needs and warranty information.

About the employer

Bruckner Truck Sales, Inc is hiring for this role. Industry: General Automotive Repair. Sector: 81.