Customer Care Agent

Job overview

The Customer Care Agent is an onsite role based in Warroad, MN. Compensation is $23.00 - $29.00 per hour, and this position supports the customer experience strategy at Marvin, a leading window and door manufacturer. This role exists to serve as the primary contact for customer inquiries, providing empathetic support and product guidance. It contributes to the company's goals by ensuring timely resolution of issues and facilitating training for dealer partners.

What you'll do

• Serve as the primary contact for customer inquiries across phone, email, and chat.
• Educate dealer partners on Order Management software, products, and warranty processes.
• Own customer interactions from start to resolution.
• Support onboarding for new dealers and partners.

What we're looking for

Skills & competencies

full-time

day shift

minneapolis mn

warroad mn

customer service

agent

onsite

marvin

$23-$29/hr

$1,500 sign-on bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid holidays, paid parental leave, 401(k) match, profit sharing, $300 wellbeing account, Better Living Day.

Why this role

$1,500 sign-on bonus and relocation assistance provided.

About the employer

Marvin is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.