Tech Support Representative — Inbound Phone Support

Job overview

The Tech Support Representative role is onsite in Las Cruces, NM, with pay of $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The role handles inbound customer calls to troubleshoot account and product issues, complete account tasks, and support customer satisfaction. Representatives aim to resolve issues on the first call and escalate cases when needed, while representing client brands professionally.

What you'll do

• Handle inbound customer service calls
• understand customer needs and resolve technical inquiries
• use systems to complete account-management tasks
• troubleshoot products and processes
• represent partner brands professionally
• seek first-call resolution and escalate issues when needed. The application requires a full company careers-page application, screening questions, and a brief pre-employment test.

What we're looking for

Skills & competencies

tech support representative

inbound phone support

las cruces nm

mci careers

full-time

customer service

technical troubleshooting

account management

first-call resolution

escalation

$12.65–$14.51/hour

high school diploma

microsoft office

contact center

Work arrangement

• Weekend coverage required

Why this role

MCI provides new-employee training. The posting requires applicants to be at least 18 and have a high school diploma or equivalent.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.