Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Cape Girardeau, MO. The listed annual pay range is $33,280–$38,000. The role supports Window World’s customer experience for residential exterior remodeling products and services. The representative handles inbound and outbound customer calls, schedules sales, installation, and service appointments, resolves customer issues, and maintains accurate CRM records. The work helps convert inquiries into appointments and supports timely, professional service for customers.

What you'll do

• Handle inbound and outbound calls using proper phone etiquette
• maintain knowledge of products, policies, and services
• convert inquiries from multiple channels into in-home sales appointments
• schedule sales, installation, and service appointments
• resolve customer issues and follow up
• create and update customer accounts and interaction records in the CRM
• prepare call reports for management.

What we're looking for

Skills & competencies

customer service representative

customer support

inbound calls

outbound calls

appointment scheduling

crm

residential remodeling

cape girardeau mo

window world

$33,280–$38,000/year

401(k) matching

paid training

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• paid training
• paid time off and holidays
• flexible scheduling
• performance-based pay and bonuses
• stable full-time hours.

Why this role

Paid process and systems training, paid on-the-job training, flexible scheduling, and performance-based pay and bonuses are described in the posting.

About the employer

Window World of Cape Girardeau is hiring for this role. Industry: Glass and Glazing Contractors. Sector: 23.