Customer Success Manager

Job overview

Compensation is $0 per year. The Customer Success Manager role is onsite in Santa Clara, CA; Selector develops an AI/ML-based operational intelligence platform for digital infrastructure teams. The manager guides customers through deployment and adoption, translating customer goals into coordinated work with engineering and helping customers use the platform to improve operational outcomes.

What you'll do

• Act as liaison between customers and Selector to gather goals and requirements
• coordinate objectives into tracked tasks with adjacent teams
• educate customers on platform best practices and use cases
• help create customer-facing training and user documentation
• conduct weekly health checks and track adoption and sentiment
• manage implementation and go-live
• generate customer referrals, sales references, and public-speaking opportunities in line with quarterly goals.

What we're looking for

Skills & competencies

customer success manager

santa clara ca

selector software

ai/ml platform

digital infrastructure

customer adoption

implementation management

networking

cloud infrastructure

sql

customer health checks

engineering collaboration

Work arrangement

• Weekend coverage required

Why this role

The posting prefers program and customer relationship management experience, SQL query skills, networking protocols, cloud infrastructure knowledge, and experience with Cisco, Juniper, or similar network equipment.

About the employer

Selector Software is hiring for this role. Industry: Software Publishers. Sector: 51.