Customer Service Coordinator

Job overview

The Customer Service Coordinator role is onsite in Dorchester, MA, with pay of $23–$24 per hour. CERO Cooperative is a worker-owned commercial composting company serving businesses and institutions across Greater Boston and supporting a sustainable local economy.

What you'll do

• Manage support tickets and customer inquiries by phone and email
• investigate complaints and coordinate resolutions
• maintain customer and service records
• communicate service requests to the Operations Manager
• track open requests
• follow up on sales inquiries
• and, as needed, visit customer sites, provide composting education, prepare quotes and agreements, onboard customers, prepare reports, and assist with outreach events.

What we're looking for

Skills & competencies

customer service coordinator

dorchester ma

cero cooperative

customer support

support tickets

customer records

zoho

sales support

composting education

customer onboarding

$23–$24/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, paid time off, and flexible schedule.

Why this role

The posting seeks previous customer service, administrative support, or related experience. CRM, Google Workspace, or sales support experience and Spanish-language proficiency are a plus.

About the employer

CERO Cooperative, Inc. is hiring for this role. Industry: Other Nonhazardous Waste Treatment and Disposal. Sector: 56.