Front Desk Agent

Job overview

The Front Desk Agent role is onsite at Reefhouse Resort & Marina in Key Largo, Florida. Compensation is not specified. The position supports the resort’s guest services and represents the property during guests’ initial interactions. The agent welcomes guests, manages check-in and check-out, processes payments, and handles requests and concerns. The role coordinates with bell service and staff management and provides guests with information about transportation, restaurants, and other matters.

What you'll do

• Welcome guests
• recognize repeat, VIP, and loyalty status
• administer check-ins and check-outs
• assign rooms
• handle administrative duties, mail, and messages
• process payments
• coordinate with bell service and staff management
• provide local information
• accommodate requests and help resolve tense situations.

What we're looking for

Skills & competencies

front desk agent

full-time

on-site

key largo fl

reefhouse resort & marina

guest services

hotel check-in

hotel check-out

guest payments

room assignments

conflict resolution

health insurance

401(k)

free shift meal

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k)
• short-term disability
• free associate parking
• free meal per shift
• resort outlet and hotel discounts
• friends and family discount.

Why this role

The posting emphasizes patience, conflict resolution, and strong interpersonal and organizational skills.

About the employer

Reefhouse Resort & Marina is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.