Bilingual Contact Center Representative

Job overview

The Bilingual Contact Center Representative role is onsite in Las Cruces, NM. Pay is $14.01–$15.51 per hour. MCI provides customer experience and business process outsourcing services for commercial and public-sector clients. The representative handles customer inquiries, resolves account issues, and identifies appropriate sales opportunities. The role supports client programs by providing courteous service, maintaining accurate records, and following privacy, script, and performance requirements.

What you'll do

• Handle inbound and outbound calls
• understand customer needs and provide solutions
• manage accounts, process claims, and update records
• identify appropriate upselling opportunities
• protect confidential information
• research and resolve issues
• escalate unresolved or sensitive matters
• attend training and meet performance and schedule requirements.

What we're looking for

Skills & competencies

bilingual contact center representative

las cruces nm

mci careers

customer service

inbound calls

outbound calls

account support

claims processing

upselling

data privacy

customer experience

$14.01–$15.51 per hour

Work arrangement

• Weekend coverage required

Why this role

Entry-level position with full-time and part-time options stated in the title; the posting describes onsite work and requires a full application and pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.