Customer Service Manager, Route & Account Management

Job overview

The Customer Service Manager, Route & Account Management works onsite in Urbana, IL. The salary is $62,000–$65,000 per year, with a yearly bonus opportunity and company vehicle. Canteen provides workplace markets, office coffee and snacks, unattended retail, and culinary services. The manager oversees day-to-day customer service and route operations, supporting customer satisfaction, retention, and operational performance. The role coordinates drivers and clients, resolves service issues, and works with local management to improve account results and profitability.

What you'll do

• Conduct site visits and support client retention
• assist branches with grand openings
• review compliance reporting and account standards
• develop and implement action plans
• create account-level incremental sales plans and track performance
• improve customer retention and point-of-sale experience
• develop retail pricing opportunities and introduce products
• maintain merchandising standards
• assess locations through audit reports
• perform route driver duties when needed, including delivering products and maintaining vending equipment.

What we're looking for

Skills & competencies

customer service manager

route & account management

urbana il

canteen

full-time

$62,000–$65,000/year

yearly bonus opportunity

company vehicle

client retention

route operations

team leadership

merchandising

customer experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance, retirement plan, paid time off, holiday time off, shopping program, wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, EAP, FSAs, paid parental leave, and personal leave.

Why this role

Requires at least two years of related experience and three years of driving experience; must travel to client sites. A valid Non-CDL Class C driver’s license is required unless otherwise indicated by state.

About the employer

Canteen is hiring for this role. Industry: Caterers. Sector: 72.