Automotive Service Business Development Center Representative

Job overview

The Automotive Service Business Development Center Representative role is onsite in Massillon, OH; compensation is not specified. The representative connects customers with Diehl Hyundai’s Service Department and helps keep its service schedule productive. The role supports a positive and efficient service experience by handling appointment requests and customer communications, maintaining accurate records, and coordinating follow-up with service staff. Its work helps customers arrange maintenance and enables the department to manage appointment volume and capacity.

What you'll do

• Answer incoming service calls
• schedule service and maintenance appointments
• contact customers about recommended or upcoming maintenance
• respond by phone, email, and text
• follow up on online requests
• confirm, reschedule, and follow up on missed or canceled appointments
• maintain CRM records
• communicate concerns to Service Advisors
• monitor appointment activity and goals.

What we're looking for

Skills & competencies

automotive service bdc

massillon oh

diehl hyundai

customer service

appointment scheduling

service department

inbound calls

outbound calls

email and text

dealership crm

customer follow-up

automotive

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k), paid time off, employee vehicle purchase and service discounts, training, and advancement opportunities.

Why this role

Medical, dental, and vision insurance; 401(k); paid time off; employee vehicle purchase and service discounts; training and advancement opportunities.

About the employer

Diehl Hyundai of Massilon is hiring for this role. Industry: General Automotive Repair. Sector: 81.