Product Support and Implementation Specialist — Aviation IT (EMEA)

Job overview

The Product Support and Implementation Specialist — Aviation IT (EMEA) role is remote, with the listing identifying Miami, FL. Compensation is not specified. The role supports Trax’s product and airline customers in the EMEA region. The specialist learns and supports aviation software products, resolving customer issues and coordinating implementations. Working with airline customers and internal programming, quality assurance, technical writing, and IT teams, the role helps document requirements, test modifications, train users, and deliver product services.

What you'll do

• Serve as a help-desk liaison between airline customers and the programming department
• research and resolve technical and software problems
• track customer issues through resolution
• document customer specifications with development
• test software modifications
• coordinate documentation of new features
• train customers
• manage customer projects and implementations
• provide on-call service for customer emergencies.

What we're looking for

Skills & competencies

product support specialist

implementation specialist

aviation it

trax

emea

remote

airline customers

software support

customer training

help desk

on-call service

50%+ travel

aviation maintenance software

customer implementations

Work arrangement

• Weekend coverage required

Why this role

Requires 50%+ domestic and international travel; relocation may be required. Requires a bachelor’s degree in aviation, business, or a related field and 3–5 years of relevant aviation experience.

About the employer

Trax USA Corp is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.