Automotive Service Advisor

Job overview

The Automotive Service Advisor role is an onsite, full-time position in Apache Junction, AZ. Compensation is not specified. The advisor supports service customers at Robert Horne Ford. The advisor identifies customer vehicle-service needs, explains recommended work and estimates, obtains authorization, and keeps customers informed as service progresses. Coordinating repairs, warranty work, and delivery checks helps ensure customers understand the work performed and receive their vehicles after service.

What you'll do

• Greet service customers
• inspect vehicles and review service history
• recommend appropriate services, parts, and accessories
• provide cost and completion estimates and obtain authorization
• monitor service progress and communicate changes
• administer warranty repairs under manufacturer guidelines
• confirm appointments and conduct follow-up
• inspect vehicles before delivery
• comply with state and federal automobile repair and consumer-protection requirements.

What we're looking for

Skills & competencies

automotive service advisor

customer service

vehicle inspections

repair estimates

warranty repairs

service appointments

customer follow-up

apache junction az

robert horne ford

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical coverage
• employee vehicle purchase program
• training and compensation plan.

Why this role

Two or more years of service-advisor experience, a high school diploma or equivalent, and a valid state driver license with a good driving record are required.

About the employer

Robert Horne Ford is hiring for this role. Industry: General Automotive Repair. Sector: 81.