Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Fort Smith, AR. Compensation is described as salary plus commission or bonus, with no numeric amount specified. The position is with an independent State Farm agent, not State Farm Insurance Companies. The representative handles customer inquiries and supports policy servicing by explaining insurance options, processing changes and transfers, and clarifying claims and billing. The role builds customer relationships and provides prompt, accurate, and friendly service while supporting the agent’s insurance and financial-services business.

What you'll do

• Handle incoming phone calls
• establish and follow up on customer relationships
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use a needs-based review process to educate customers about insurance options.

What we're looking for

Skills & competencies

customer service representative

fort smith ar

heath roberts state farm agent

insurance customer service

phone support

policy changes

claims inquiries

billing clarification

needs-based reviews

salary plus commission or bonus

license obtainable

full-time front office role

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, salary plus commission or bonus, valuable experience, and advancement opportunities within the agency.

Why this role

No license is required at hire; the posting says Property and Casualty and Life and Health licenses must be obtainable.

About the employer

Heath Roberts - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.