Quick Lane Service Advisor

Job overview

The Quick Lane Service Advisor role is onsite in Richmond, VA. Compensation is not specified. Bill Talley Ford is a family-owned company serving the Richmond area and emphasizes customer service, employee training, and advancement opportunities. The advisor serves as the customer’s point of contact during vehicle maintenance and repair. The role gathers vehicle information, recommends maintenance, prepares estimates, tracks repair progress, and explains completed work and charges to customers.

What you'll do

• Greet customers
• collect customer and vehicle information
• document reported symptoms
• recommend maintenance based on vehicle age, mileage, and history
• prepare accurate labor and parts estimates
• set follow-up times
• monitor repair progress and update customers
• verify invoices against completed work
• explain work and charges
• maintain customer service and ethical business standards.

What we're looking for

Skills & competencies

quick lane service advisor

richmond va

bill talley ford

automotive service

customer service

vehicle maintenance

repair estimates

service department

customer updates

ford dealer

training programs

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• HSA with company match
• FSA
• disability and life insurance
• 401(k) with company match
• PTO
• paid holidays
• employee and family discounts
• uniform and logo attire participation
• eligibility for Ford D Plan pricing on new vehicle purchases.

Why this role

The employer describes a family-owned company with two locations and nearly 50 years of service in the Richmond area.

About the employer

Bill Talley Ford is hiring for this role. Industry: New Car Dealers. Sector: 44.