Field Service Manager

Job overview

The Field Service Manager role is onsite in Springfield, NJ. Compensation is not specified. Evident Process Heat and Power is seeking a manager to lead and support its field service technicians and coordinate customer-facing service operations. The manager oversees daily service activity, scheduling, resources, and customer communication. The role uses technical field-service experience to mentor technicians, keep projects and equipment ready, address customer concerns, and improve service efficiency, safety, and quality.

What you'll do

• Supervise and mentor field service technicians
• assist with onboarding and training
• coordinate and schedule service work
• track projects, parts, and equipment readiness
• maintain service records and metrics
• serve as the primary customer contact
• communicate service status and schedules
• address customer concerns
• identify process improvements
• collaborate with engineering, sales, and operations on recurring issues.

What we're looking for

Skills & competencies

field service manager

technician leadership

service scheduling

customer relations

industrial equipment

process systems

service operations

springfield nj

evident process heat and power

technical support

Work arrangement

• Weekend coverage required

Why this role

Designed for an experienced field service technician seeking to step away from hands-on field work and travel while continuing to use technical expertise.

About the employer

Evident Process Heat and Power is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.